For all customer service needs, please contact our team:
(please allow 24-48 hours for a response)
Sarah Faith Organics currently uses USPS (United States Postal Service) and UPS (United Parcel Service) for shipping all orders. Most orders are shipped within 48-72 hours of receipt. Orders are shipped & delivered Monday – Friday only, excluding holidays. Should there be any delay associated with you order, you will be notified within 3 days after placing your order. Shipping times vary according to carrier schedules and distances
Due to the nature of our products, we do not accept returns, exchanges, or issue refunds. All of our products are freshly handmade to order.
Because we want to maintain the integrity of our handcrafted products all sales are final and cannot be exchanged or returned. An unopened package must be certified as “item refused” by the United Parcel Service. Shipping costs are not refundable for returned packages.
With USPS Shipping we only ship Priority and Priority Express.
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Continental flat rate shipping within the USA.
Can I use these product be used on infants?
We do not recommend the use of our products on children under 4. While they are all made with natural and organic ingredients, some may be a little to strong for an infant.
The Lemon Buttercream Hair Wash does not produce a lot of foam, is that normal?
Yes! It is normal if the shampoo does not produce a lot of foam when washing your hair. This is because it does not contain foaming additives. All ingredients in the hair wash are natural cleansing agents that will gently remove dirt and buildup without stripping or drying your hair.
Is the Miracle Maker Smooth and Twist Delight only for Smoothing and Twisting?
No! The name of this product says it all. It does miracles on all aspects of your hair. You can use it as a twisting aid, a setting jelly, a curl definer, it may even be used to add sheen to dull dry hair. This product is full of rich ingredients that will benefit your hair in several ways.
Can the Happy Scalp Revitalizing Growth Oil be used on the body
Absolutely. This oil like many of our products can be used on the body as well!